Have a question, a feature idea, or something that is not working as expected? Send us a note and we'll help.
Email hello@shellandscale.comPurchases and access
How do I restore a purchase?
Open Shell & Scale, go to Settings, and tap Restore purchases. Make sure the iPhone is signed into the Apple Account used for the original purchase.
How do I manage or cancel a subscription?
In Shell & Scale, open Settings and tap Manage subscription. Apple's subscription screen will show your current plan and renewal options. After cancellation, paid access remains available until the displayed expiration date.
I canceled, but the app still says I have access.
That is expected. Cancellation prevents the next renewal; it does not remove time you already paid for.
Weight history
Where is my information stored?
Your entries and preferences are stored locally on your iPhone. No Shell & Scale account is required.
Can I export or delete my data?
Yes. Settings includes options to export your complete history as a CSV file or erase all app data.
Can I change pounds and kilograms?
Yes. Choose your preferred unit in Settings. Shell & Scale supports both pounds and kilograms.
Reminders
Gentle reminders are optional and scheduled on your iPhone. If notifications were previously denied, you can enable them for Shell & Scale in the iPhone Settings app.
Privacy
No weight data is attached automatically when you email support. Read the complete Privacy Policy.